Regional Supply Chain & Logistics Head/ Manager,15 yrs exp in Food/FMCG/Biscuits

Regional Supply Chain & Logistics Head/ Manager-Biscuit Unit Rajpura

1. Role Purpose

To lead regional supply chain and logistics operations, ensuring high service levels, efficient warehouse and inventory management, product freshness, timely order fulfilment and logistics cost optimisation. The role will drive process standardisation, digitalisation and system improvements to enhance operational productivity, customer satisfaction and overall supply chain efficiency.

2. Key Responsibilities

A. Service Delivery & Customer Fulfilment

Ensure achievement of quantity fill rate, line fill rate, on-time dispatch and OTIF targets across regional distribution centres and CFA locations.

Monitor order processing, allocation, picking, dispatch and billing to ensure timely and accurate customer deliveries.

Drive timely billing completion and coordinate with Sales, Customer Service and Order Processing teams to resolve order fulfilment issues.

Review service-level performance through daily dashboards, identify gaps and implement corrective actions.

Improve demand planning, deployment accuracy and inventory availability in line with sales forecasts and customer requirements.

B. Warehouse Operations & Inventory Management

Manage regional warehouses, CFA operations, inventory accuracy, stock reconciliation and adherence to defined inventory norms.

Monitor product freshness, stock ageing, shelf life and near-expiry inventory through FIFO/FEFO practices.

Minimise product expiry, damages, write-offs and non-moving/slow-moving inventory through timely liquidation and corrective actions.

Ensure optimum inventory days and stock availability while avoiding excess and obsolete inventory.

Conduct regular depot audits, ensure compliance with SOPs, and drive timely closure of audit observations.

Ensure appropriate warehouse hygiene, housekeeping, safety, food handling and statutory compliance, including applicable FSSAI requirements.

Monitor warehouse productivity, space utilisation, manpower deployment and operational efficiency.

C. Process Improvement, Digitalisation & Systems

Lead implementation and effective utilisation of the Transport Management System (TMS) to improve vehicle planning, route optimisation, freight visibility and transporter performance.

Drive order processing automation to reduce manual intervention, errors and order-to-dispatch cycle time.

Develop and maintain Power BI dashboards and automated MIS reports for service delivery, inventory, warehouse operations and logistics costs.

Reduce dependency on manual Excel-based reporting through system integration, automated dashboards and standardised reporting processes.

Identify process gaps, implement continuous improvement initiatives and establish standard operating procedures across regional operations.

Collaborate with IT, Finance, Sales and central Supply Chain teams to improve system controls, data accuracy and operational visibility.

D. Logistics Cost Optimisation

Drive primary logistics cost savings in line with the approved Annual Operating Plan (AOP).

Optimise secondary logistics costs through route rationalisation, load consolidation, vehicle utilisation and transporter negotiations.

Deliver warehouse cost savings through productivity improvement, space optimisation, manpower efficiency and reduction of operational wastage.

Monitor cost per kg across primary logistics, secondary logistics and warehousing, identifying deviations and corrective actions.

Track budget versus actual expenditure, validate freight bills and ensure adherence to approved commercial terms.

Review cost performance periodically and report savings, risks and improvement opportunities to management.

E. Team Management & Stakeholder Coordination

Lead regional logistics, warehouse and CFA teams to achieve agreed service, productivity, compliance and cost targets.

Establish KPIs, conduct periodic performance reviews and drive accountability across internal teams and third-party logistics partners.

Coordinate with Sales, Finance, Customer Service, Procurement, Manufacturing and central Supply Chain teams to resolve operational bottlenecks.

Ensure transporter and CFA compliance with contractual obligations, service-level agreements and company policies.

3. Key Performance Indicators (KPIs)

KPI Category

Performance Measures

1. Service Delivery

1.1 Quantity Fill Rate; 1.2 Line Fill Rate; 1.3 On-Time Dispatch; 1.4 OTIF; 1.5 Timely Billing Completion

2. Warehouse Operations

2.1 Freshness Index / Inventory Ageing; 2.2 Availability Index / Inventory Norms; 2.3 Write-offs / Expiry; 2.4 Depot Audit Compliance; 2.5 Inventory Days

3. Process & Digitalisation

3.1 TMS Implementation and Utilisation; 3.2 Order Automation; 3.3 Power BI Reporting and Reduction of Manual Excel-Based Reporting

4. Cost Optimisation

4.1 Primary Logistics Cost Savings as per AOP; 4.2 Secondary Logistics Cost Savings as per AOP; 4.3 Warehouse Cost Savings as per AOP