Summary:
Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.
Duties & Responsibilities:
Job Description:
The incumbent will enable increased sales and market share in the wireless market segment by providing pre and post-sales support to customers and Viavi teams for Viavi's solutions for these markets in APJ with focus on ORAN and MobileCore network (3G/4G/5G) experiences.
Pre-sales support involves understanding and articulating customer's challenges, positioning of Viavi's portfolio to addressthose challenges and technically advancing the discussions to the point of a commercial engagement.
Main responsibilities/duties:
- Support field sales team in advance of customer meetings, demonstrations, evaluations, trade shows, etc. such asdeveloping applications and use cases that clearly demonstrates the power of Viavi's products and solutions, applyingtheir experience of ORAN and Mobile Core network as a must do focus to meet and exceed expectation.
- Engage directly and understand regional customer needs and applications, apply the insights to position Viaviproducts to meet customer needs.
- Performing demonstrations, proofs of concepts and trials to validate our solution fit to customers
- Interoperability testing of VIAVI Solutions Wireless and customer equipment.
- Work closely with VIAVI Solutions product units, R&D teams and regional teams to resolve customers technicalissues.
- Build and maintain close relationships with key customers.
- Customers are primarily located in APJ Region, though some travel to other regions will be required.
Accountabilities will include but not limited to:
- Provision of customer-facing technical support for VIAVI Wireless Solutions to drive towards customers'acceptance or preference for our solution. Conduct technical discussions, demonstrations and trials to prove Viavi'sproduct benefits to customers. Work closely with both our customer base and the product development team to qualifynew features requested by our customers.
- Collection of technical requirements from the customer for future enhancement of the product.
- Work with sales teams to position and develop sales strategies to meet business objectives.
Key Skills/Competencies:
- Must have strong understanding of wireless technologies including ORAN, 4G/5G and measurements related toprotocol.
- Good understanding of a wireless industry (operators and network vendors) environment and operationalchallenges for RAN and Core.
- Working knowledge of AI RAN and Ran Scenario Generator – Digital Twin
- Strong L4-L7 protocol experience with basic understanding of L2/L3 experience with knowledge of common routing and switching protocols would be added advantage.
- Ability to analyze customer network topologies and ability to trouble-shoot, identify and solve problems.
- Knowledge of 3G/4G/5G/ORAN Network topologies and components and procedures. Knowledge of andexperience with real-life customer issues.
- Knowledge and experience with Test Automation through either TCL, Python, Jenkins would be added advantage, as well as hands on experience in Linux operating system.
- Strong verbal, written and customer communication skills.
- Ability to work on own initiative and develop as SME.
- Work in a sales environment as member of extended sales team.
Qualification and Experience:
- The successful candidate should possess a Degree (BSc/BEng) and be able to demonstrate comparable suitableexperience in an Electronic and Communications engineering subject.
- At least 4 years of working experience in related industry, with exposure to 5G ORAN and Core network testing in operator/ network vendor or lab environments Understanding of and experience with measuring instruments such as core network testers.
- Experience in Mobile Core Service Provider and Network Vendor Environments - EPC and 5G SA Components andprocedures for MME, SGW, PGW, AMF, SMF and UPF
Other Key Factors:
- Excellent trouble-shooting and problem-solving skills; ability to logically analyze technical issues and determine potential causes.
- Possess initiative and a positive attitude, able to work both independently and as a team player.
- Strong communications skills and strongly customer-oriented.
- Willingness to travel frequently to provide solutions support to customers – 50%
- Good oral and written communication skills in English.
Pre-Requisites / Skills / Experience Requirements: 
