We are seeking a highly experienced Regional Service Manager to lead and optimize service operations within the Telangana region. This role is crucial for ensuring operational excellence, driving customer retention, and developing a strong service network for commercial vehicles.
Key Responsibilities
Operational Excellence
- Oversee end-to-end service operations across all Authorized Dealers, Service Centers, and Field teams.
- Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets.
- Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention.
- Analyze service performance metrics such as repeat repairs, job card quality, and claims processing.
- Optimize resource planning and cost control while maintaining high service quality.
People & Network Development
- Lead and develop the regional team of service engineers and dealer support staff.
- Collaborate with internal technical and training teams to build service capability and drive technician upskilling.
- Support infrastructure readiness and manpower planning at dealer workshops.
- Promote driver training programs and safety awareness initiatives.
Customer Support & Field Engagement
- Strengthen relationships with large fleet operators and institutional customers through regular interaction.
- Ensure effective resolution of field complaints and technical issues.
- Roll out regional service campaigns, product recalls, and upgrade initiatives.
- Act as the primary escalation point for customer complaints.
Market Intelligence & Strategic Inputs
- Track customer feedback, product performance trends, and competitor service practices.
- Provide regional insights for product enhancements and new service initiatives.
- Recommend and support the implementation of Digital Tools, Service Packages, and Value-added offerings.
Skills Required
- Qualification: B.E./B.Tech in Mechanical or Automobile Engineering (mandatory).
- Experience: 15 years in Service Operations, with a focus on the commercial vehicle (MHCV) segment.
- Strong leadership, analytical, and customer-handling skills.
- Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement.
