Job Description
JD
Qualification-Btech/BE/Mtech
Exp- 5+years
Location-Bangalore
Operational Management
Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities.
Ensure service-level agreements (SLAs) are met or exceeded.
Oversee inventory and logistics of VSAT equipment in the region.
Team Leadership
Lead, train, and mentor field engineers and technical support staff.
Coordinate schedules, workloads, and performance appraisals.
Ensure adherence to safety and quality standards.
Customer Support
Act as an escalation point for critical customer issues.
Work closely with the customer support team to resolve technical issues promptly.
Maintain positive relationships with key customers and stakeholders.
