Onsitego is India's leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of
3,000+ service centers, partnerships with
10,000+ retail partners, and
500+ corporate clients, we operate at massive scale across the country.
We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of
2,500+ employees. Our strong customer-first culture has earned us one of the
highest NPS scores in the after-sales industry.
Driven by our mission to deliver consistent WOW experiences, we are building India's service backbone. If you want to solve real problems and create impact at scale,
Onsitego is the place to be.
Website: www.onsitego.com
Job Title : Regional Sales Manager
Department : Sales & BD
Location : Mumbai
Responsibilities
- Develop and implement the business plan for the region in close coordination with central team
- Deliver regional revenue targets
- Lead local ATL and BTL campaigns to promote the Onsitego brand, increase awareness and acquire new customers
- Improve customer retention and drive initiatives to upsell/cross-sell on existing customer base
- Manage a team of service coordinators, category managers to ensure delivery of service metrics such as NPS, TAT, cost of operations
- Monitor team performance: Develop and implement KPIs
- Identify process gaps and execute remedial measures to optimize business performance
Desired Candidate Profile
- Strong business acumen and understanding of regional market
- Prior experience in leading service/sales operations at large home appliances and digital devices organizations
- Strong understanding of operational metrics
- Ability to build and lead a team
- Ability to analyze data to come up with actionable insights
- Proactive, self-starter with excellent organizational skills
