Regional RSP Manager (ERO)

Responsible for end-to-end management of all channel partners in the region including partner identification support, on-boarding, start-up support, capability building and evaluation

• Together with the Regional Channel Development, Branch Sales and Operations teams, identify potential RSPs in the region through field visits, telecalling, references etc and forward the same to Head - Service & Channel Partner Development
• Support the Head - Service & Channel Partner Development in the empanelment of new RSPs in the region
• Provide operations startup support to the new RSPs by working closely with the new RSP and the respective branch operations head
• Work closely with the Branch operations head and the Hub Heads (in the region) for finalizing the network connectivity for the new RSP
• Support the new RSPs in initial setup including facilities planning, facilities design, branding, staff training etc.
• Responsible for efficient functioning of all RSPs in the region
• Regularly monitor key performance metrics like delivery performance, transit times etc of all RSPs in the region
• Conduct regular operations trainings for the RSP staff
• Conduct regular audits of RSPs in terms of adherence to statutory requirements, service level agreements, operations KRAs etc Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any

1.

Reach expansion

.Ensure expansion into Tier 2 and Tier 3 cities in the region as per plan (in terms of timely identification and empanelment of RSPs

.Time taken (in number of days) for setup of RSPs

2.

Drive Performance of Service Partners

• Operational Performance of RSP's in terms of
  • Net Service Levels
  • Delivery Performance
  • RTO's

3.

Ensure Capability building of service and channel partners

.Conduct/ delivery of routine operations training programs for RSP staff in the region as per plan

.% coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of operations training programmes

4.

Ensure Performance Driven Culture

.Adherence to Performance Management system timelines and guidelines