Regional Operations Manager

Job Purpose

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities:

• Manage Ocean Import & Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
• Provide regular operational MIS and performance updates to Senior Management.

Candidate Profile :

• Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
• 10–15 years of experience in Ocean Freight/Freight Forwarding.
• Prior experience managing regional/multi-branch operations preferred.
• Strong knowledge of FCL/LCL, Import & Export operations.
• Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Key KPIs:

Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control

Seniority Level