Regional Lab Junior Scientist
BlackRock Real Estate- Posted 8 hours ago
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Job Description
Job Description:
Job Purpose:
Every day Mars Incorporated takes thousands of decisions that are informed by laboratory data. It is essential that Mars Associates have access to laboratory data that is accurate, reliable and timely to ensure consumer and brand protection, provide competitive advantage and enable operational excellence.
The Regional Lab Junior Scientist provides support to our internal customers. She/He is the interface with our external laboratory network to ensure lab results integration and follow up of requests. This job is also part of the regional laboratory auditor team, responsible of ensuring reliability of our laboratory network.
Job Responsibilities:
Customer support
- First level support for Users on processes and related systems, includingMyHubticketing tool
- Partner with our customers to effectively resolve issues through customer portal, phone, email orteams
- Distribute technical requests to Subject Matter Expert in the region
- Communicate thoughtful, customized solutions that help the business make critical decisionsin a timely manner
- Engage,developandmaintainstrong relationships with customers and external laboratories.
- Interactingwiththe laboratory networktogetaccesstoany relevantinformation
- Coordinate the collection of chemical reference resultsfor the NIR Verification Program. This includedtimelychecking data validityandescalateany non-conformity to the Rapid Spectroscopy team
Systems
- Responsible for sending out communications about laboratory activities
- Management of orders and invoices with subcontracting laboratories
- Ensure Customs clearance of parcelsif needed
- Ensure integration of lab results into LIMs if needed
- Support customers forsample registration
- Train customers to customer portal system, as well LIMS
Audit
- Conduct technical and/or Quality laboratory audit into the regional network
Job Specifications:
Education & Professional Qualifications
- BSc or MSc in Analytical Physical/chemistry or related scientific discipline
- Desired: Qualification in laboratory audit
Knowledge/Experience
- Essential: 3 years of work experience in a chemistry lab
- Essential: Good communication skills, both written and spoken English
- Essential: Customer focus and understanding quality and food safety aspects
- Desired: Excellent communication skills
- Desired: Good knowledge of ISO17025
- Desired: IT System back end experience, such as ticketing tool
- undefined
More Info
Key Skills
Laboratory Audit
IT System back end experience
Rapid Spectroscopy
Customer portal system
Quality laboratory audit
ISO17025
About Company
About Mars: Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN'S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Note to Search Firms/Agencies: Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.