Short Role Summary:
Responsible to provide support to internal customers (employees, line managers and HR community) in performing a variety of transactional requests, including but not limited to process HR administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. Scope of support includes Singapore, Malaysia, Philippines, Indonesia, Thailand & Vietnam.
Job Responsibilities
:
Service Deliver
- y:Execute administrative activities to support HR business processes throughout the employee's lifecycle, including but not limited to on/off-boarding, employee movements, insurance, benefits and claims, work visa formalities et
- c.Receive, analyze, process and follow-up on recipient administration requests via multiple request channels (ticketing system, email and real-time chat), ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, external service providers, local authorities et
- c.Work closely with internal teams and external service providers to ensure all service requests are completed accurately and timel
- y.Ensure data quality and integrity in compliance with Lazada company guidelines while supporting HR business processes, including data privacy rules and regulation
- s.Deliver consistent and reliable service to internal customers according to defined KPIs and SLA
- s.Demonstrate customer-first culture through resolution ownership and anticipating nee
ds
Outputs & Deliverabl
- es:Continuous contribution to the improvement of the performance of the Central HR Shared Services Cen
- treAchieving high customer satisfaction through consistent, high quality service deliv
- eryContribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team memb
er.
Job Requireme
- nts:At least 1-year HR services/operations working experience; more experienced candidates may be considered for senior positions within the
- teamProven track record of executing operations with attention to detail and a customer service mindset that results in demonstrable customer satisfaction in serv
- icesStrong communication skill in English (written and spoken) is essent
- ial.Able to work independently in a fast-paced environ
- mentStrong ability to perform under pressure, multitask and prioritize workload is requi
- red.Strong learning agility and able to deal with ambigu
- ity.Demonstrated self-motivation, analytical, problem solving skills and is willing to work with others to improve HR serv
- icesRequired to work on MY Public Holidays on a rotational basis to support other countries in the re
- gionProficient in Microsoft Words, Microsoft Excel & Microsoft PowerPo
int.
