Regional Head- Indore

About the Role

The Regional Head is a senior leadership position at KFintech, responsible for managing and optimizing all operational, compliance, and client servicing activities across a defined geographic region. This role ensures seamless investor servicing, strong AMC relationships, regulatory adherence, and business continuity, while driving team performance and digital adoption.

Key Responsibilities

·      Regional Operations Management

·      Oversee investor servicing across regional branches/service centers.

·      Ensure timely and accurate processing of transactions with strict SLA/TAT adherence.

·      Monitor daily MIS, productivity metrics, and operational dashboards.

·      Guarantee uninterrupted business continuity during critical situations.

Client (AMC) Relationship Management

·      Act as the primary regional contact for Asset Management Companies (AMCs).

·      Conduct periodic service review meetings and address escalations.

·      Support AMCs in investor outreach programs and awareness campaigns.

Regulatory & Compliance Oversight

·      Ensure compliance with SEBI regulations, AMFI guidelines, and internal audit frameworks.

·      Monitor adherence to KYC/AML norms and coordinate with compliance teams during inspections.

·      Guarantee 100% regulatory compliance across branches.

·      Ensure NISM Series 2B certification for front-office executives and completion of mandatory learning modules.

Investor Service Excellence

·      Drive superior investor experience across service points.

·      Handle critical complaints and escalations, ensuring timely resolution.

·      Implement process improvements to enhance service delivery.

Team Leadership & People Management

·      Lead branch managers and regional operations teams.

·      Manage workforce planning, hiring, performance reviews, and capability building.

·      Maintain attrition below 10% through engagement and recognition programs.

·      Foster collaboration, accountability, and innovation within teams.

Business Development & Channel Engagement

·      Strengthen relationships with distributors, IFAs, banks, and channel partners.

·      Support AMCs in expanding investor reach and promoting digital adoption.

·      Drive investor awareness initiatives across the region.

Risk Management & Process Control

·      Identify operational risks and implement mitigation strategies.

·      Conduct monthly audits and enforce fraud prevention controls.

·      Monitor exception reports, suspicious transactions, and revenue leakage.

·      Ensure strict approval protocols for bills and expenses.

Technology & Process Implementation

·      Champion adoption of digital platforms (IRIS, Mailback Services, automation tools).

·      Coordinate system upgrades and new process rollouts.

·      Ensure teams are trained and proficient in new technologies.

Reporting & Performance Monitoring

·      Prepare and review regional MIS, SLA, and productivity reports.

·      Present performance dashboards and service quality metrics to senior management.

Stakeholder Coordination

·      Liaise with head office operations, compliance, risk, and technology teams.

·      Collaborate with AMCs, distributors, and external stakeholders for seamless execution.

Key Performance Indicators (KPIs)

·      SLA/TAT adherence

·      Investor satisfaction scores

·      Complaint resolution efficiency

·      Audit findings & compliance ratings

·      Regional productivity metrics

·      AMC relationship scores

·      Digital transaction adoption

·      Revenue generation and leakage control

Skills & Competencies

·      Strong knowledge of mutual fund operations and RTA processes

·      In-depth understanding of SEBI, AMFI, and regulatory frameworks

·      Proven leadership and stakeholder management expertise

·      Analytical skills with proficiency in MIS interpretation

·      Crisis management and escalation handling capability

·      Process improvement and risk management mindset

·      Effective decision-making and problem-solving ability

·      Excellent communication and interpersonal skills

Qualifications

Bachelor's degree in Business Administration, Management, or related field

3-7 years of industry experience with proven leadership exposure

Demonstrated success in managing multi-location operations or regional business units