Job Requirements
About the Role
The
Regional Head – Gold Loan is responsible for driving the growth and expansion of the gold loan business across multiple regions in India. This role involves identifying high-potential locations, expanding distribution channels, recruiting and managing dedicated sales teams, and ensuring portfolio quality and profitability. The incumbent will also play a key role in compliance, customer experience, and team leadership.
Key Responsibilities
Primary Responsibilities
- Identify branches and potential locations for gold loan business through market surveys and competitive mapping of NBFCs and banks.
- Expand distribution channels beyond traditional branch banking to increase reach and customer acquisition.
- Ensure Gold Loan Officer (GLO) productivity of ₹ lakhs per month in new business and achieve 80% renewals on eligible customers.
- Recruit and manage dedicated gold loan personnel including GLOs, Territory Managers, and Area Sales Heads
- Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
- Collaborate with the Product Head – Business Loan to offer best-in-class funding and multi-funding solutions, ensuring DSTs are appropriately incentivized.
- Ensure timely renewals of gold loan customers to retain and grow the customer base.
- Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
- Train gold loan officers on fraud detection and identification of counterfeit ornaments.
- Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
- Ensure adherence to internal compliance and regulatory frameworks across all operations.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality across assigned regions.
- Suggest policy and procedural enhancements to drive operational excellence and superior customer service.
- Leverage internal synergies by collaborating with cross-functional teams and stakeholders.
What We Are Looking For
Education
- Graduation: Full time graduate in any discipline from a recognised institution.
Experience
- Minimum of years of proven experience in retail banking, preferably in gold loan or asset-based lending within BFSI industry.
- Strong background in team management, customer acquisition, and portfolio oversight.
Skills and Attributes
- Strategic thinking and market analysis capabilities.
- Strong leadership and team-building skills with a focus on controlled attrition.
- Excellent communication and stakeholder management abilities.
- Deep understanding of gold loan products, valuation processes, and fraud prevention.
- Commitment to compliance, integrity, and customer-centric service delivery.
