Job Requirements
About the Role
The
Regional Head Gold Loan is responsible for driving the growth and expansion of the gold loan business across multiple regions in India. This role involves identifying high-potential locations, expanding distribution channels, recruiting and managing dedicated sales teams, and ensuring portfolio quality and profitability. The incumbent will also play a key role in compliance, customer experience, and team leadership.
Key Responsibilities
Primary Responsibilities
- Identify branches and potential locations for gold loan business through market surveys and competitive mapping of NBFCs and banks.
- Expand distribution channels beyond traditional branch banking to increase reach and customer acquisition.
- Ensure Gold Loan Officer (GLO) productivity of lakhs per month in new business and achieve 80% renewals on eligible customers.
- Recruit and manage dedicated gold loan personnel including GLOs, Territory Managers, and Area Sales Heads
- Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
- Collaborate with the Product Head Business Loan to offer best-in-class funding and multi-funding solutions, ensuring DSTs are appropriately incentivized.
- Ensure timely renewals of gold loan customers to retain and grow the customer base.
- Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
- Train gold loan officers on fraud detection and identification of counterfeit ornaments.
- Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
- Ensure adherence to internal compliance and regulatory frameworks across all operations.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality across assigned regions.
- Suggest policy and procedural enhancements to drive operational excellence and superior customer service.
- Leverage internal synergies by collaborating with cross-functional teams and stakeholders.
What We Are Looking For
Education
- Graduation: Full time graduate in any discipline from a recognised institution.
Experience
- Minimum of years of proven experience in retail banking, preferably in gold loan or asset-based lending within BFSI industry.
- Strong background in team management, customer acquisition, and portfolio oversight.
Skills and Attributes
- Strategic thinking and market analysis capabilities.
- Strong leadership and team-building skills with a focus on controlled attrition.
- Excellent communication and stakeholder management abilities.
- Deep understanding of gold loan products, valuation processes, and fraud prevention.
- Commitment to compliance, integrity, and customer-centric service delivery.
