Regional Head - Collections (West)

Who we are:

FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give Financial access at a click. Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.

FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India.

Till date, we have disbursed over 100,000+ loans worth over Rs. 5,000 Crs+ to small sized businesses across 3,200+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paytm, Paisabazaar, META, etc. for providing credit access to MSME businesses.

What you will work on:

● Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.

● Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.

● Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.

● Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

● Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.

● Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required.

● Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.

● Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.

● Identifying trouble spots and implementing collection-related programs

The ideal candidate:

● Excellent logic and problem-solving skills and are numbers-driven.

● Strong interpersonal skills and stakeholder management skills

● Specialized Knowledge of Unsecured Business Loan Collection is a great plus

● Experience in building collection operations from the ground up and scaling them is a big plus

Qualification and Experience:

● 8 - 12 years experience in the collections department with Banks, NBFCs, or Fintech.

● Master's/Bachelor's degree in business, marketing, or a related field from a reputed institute.

● Should have handled 90+ NPA buckets (hard bucket)

● Should have experience in onboarding and managing multiple agencies