Job Responsibilities:
- Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.
- Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.
- Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.
- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.
- Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required.
- Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.
- Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.
- Identifying trouble spots and implementing collection-related programs.
Skills Required:
Collections , Strategy , Stakeholder Management , Fraud Detection , Legal Guidelines , Risk Management , Analytics , MIS , Problem-solving , Interpersonal Skills , Unsecured Business Loan Collection , Agency Management , Negotiation , Financial Analysis , Performance Monitoring , Reporting , Leadership
Candidate Attributes:
- Excellent logic and problem-solving skills and are numbers-driven.
- Strong interpersonal skills and stakeholder management skills
- Specialized Knowledge of Unsecured Business Loan Collection is a great plus
- Experience in building collection operations from the ground up and scaling them is a big plus
- Should have handled 90+ NPA buckets (hard bucket)
- Should have experience in onboarding and managing multiple agencies
