Regional Head

Regional Head, Project Delivery & Customer Success

What You'll Be Doing: Core Responsibilities

I. Strategic Implementation Leadership (The Build) You will guarantee that every Bizom platform launch is fast, accurate, and sets the customer up for long-term success.

Executive Ownership: Serve as the regional executive sponsor for high-value implementations. Ensure Sales Handover Validation is rigorous and project scopes align with regional realities.

Methodology & Quality: Define and enforce high-quality standards across the implementation lifecycle (BRD, Configuration, UAT). You are the final approver before Go-Live, signing off on system readiness and data integrity.

Integration Command: Navigate the complexities of client ERP/SAP integration. Coordinate closely with our R&D and Integration teams, acting as the technical bridge to ensure seamless, real-time data flow for our

customers.

Driving Velocity: Relentlessly focus on accelerating project timelines without sacrificing quality, ensuring maximum Time-to-Value for our clients.

II. Customer Success & Adoption (The Grow) Your primary mandate shifts to guaranteeing that the platform is not just live, but is deeply adopted across all layers of the client's distribution network.

Value Realization: Define and track key metrics that matter. Proactively identify and resolve adoption roadblocks to minimize churn risk and maximize Customer Lifetime Value (CLV).

Deep Customer Insight (Client Beat): Go beyond the office. Conduct regular Client Beat Visits across the region to sit with distributors and DSRs (sales rep), gaining firsthand insight into their operations to drive relevant platform usage.

Hypercare & Transition: Lead the high-intensity Hypercare phase, transforming initial issues into immediate wins. Ensure a smooth, documented handover to the BAU Account Management team for ongoing farming.

Process Elevation: Lead internal retrospectives to capture regional learnings and continuously refine our implementation playbooks, making Bizom a benchmark for SAAS delivery excellence.

What You'll Bring:

Proven Experience: 7+ years in a Customer Success or Professional Services leadership role within a B2B SAAS environment.

Industry Expertise: A deep, working knowledge of the CPG distribution ecosystem (secondary sales, distributor management, trade promotion). You understand the sales representative's day-to-day.

Strategic Leadership: Demonstrated ability to lead, mentor, and motivate geographically dispersed Implementation and Account Management teams.

Stakeholder Mastery: Exceptional ability to influence and manage executive-level relationships, both with internal VPs and external C-suite clients.

Technical Fluency: Comfort overseeing complex data migrations and ERP/SAAS integration projects.

Road Warrior Mentality: Willingness and ability to travel frequently across the assigned region to govern projects and engage directly with key clients.