Drive & influence the adoption and successful implementation and use of the Connected Chiller platform within country.
Create processes and Standard Operating Procedures (SOPs) for both local use and the wider Asia Pacific Connected Chiller Expert community.
Develop in-country digital capabilities of Field Service Engineer Professionals
Be a strong champion of change with responsibility to work with the global, regional & country teams to enable a digital service transformation.
Align with other country Connected Chiller Experts as well as regional and global teams to support the growth and connection rate of chillers.
Partner with other in-country Connected Chiller Service Experts to coordinate complete solutions through service product offerings.
Drive best practices across the country and in partnership with the regional team to effectively problem solve roadblocks to adoption of connected chillers.
Build organizational capabilities to deliver condition-based service outcomes through Connected Chiller service contracts by leveraging Connected Chiller platform
Primary Duties:
Lead and/or work with country Service Leadership as well as in-country Service branch Connected Chiller experts to develop and deploy new and enhanced connected chiller solutions and services.
Train branch team members and field technicians on Connected Chiller Platform data analysis, report generation and field support.
Perform Daily Dashboard Reviews and deep dive analytics on remotely connected equipment's and work with branch Service Experts for alarm/Chiller Performance Index (CPI) actions.
Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
Reviews reports generated by others to ensure quality and accuracy.
Work with branch Service Experts to generate additional pull through opportunities based on Connected Chiller platform dashboard alerts, alarms and low CPI scores.
Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
Develop case studies based on solutions found or developed using the Connected Chiller platform that improve customer satisfaction and service contract retention
Participant in regional Connected Chiller Expert calls and forums to share case studies and experience across APAC region
Metrics
Country Connected Chiller dashboard % of chillers above 75% Chiller Performance Index (CPI) and average country CPI score
Orders Secured & Revenue associated with cases/work orders raised via the Connected Chiller platform
Connected chillers % Attach Rate vs Attrition rate
Service Contract Value and Value Added Services Growth
Margin, EBIT Rate for OB-PSA
Education, Technical Skills, knowledge and experience :
University degree or equivalent combination of education and experience.
Proven Service technical leading experience in past with more than 5 years
Highly familiar with service domain and natures, with strong technical knowledge in HVAC, BMS and building systems
Solution selling mindset and familiar with HVAC/BMS/Service domains, has strong business development and strategy development successful records.
Knowledge and familiarity with digital service offerings enabling connected building strategies.
Experience and successful track record in driving change, preferably with experience in digitally-enabled Service.
Proven track record in delivering the strong results with strong accountability and say/do
Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
Demonstrate strong skills in customer relationship building and management
Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)
Capabilities:
Best Practices
Case study Creation
Collaboration
Communication
Drive Consensus
Expertise
Coaching
Training facilitation
Innovation
Strategy Implementation
Enterprise Leadership Competencies (most critical in bold)
