Regional Collections Manager

Job Summary:

We are seeking a highly experienced and results-driven Regional Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities:

- Develop and implement effective collections strategies to maximize recoveries and minimize losses.

- Build and maintain relationships with customers to understand their needs and concerns.

- Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.

- Lead and manage a team of collections professionals to achieve collections targets and objectives.

- Provide coaching, training, and development opportunities to team members to enhance their skills and performance.

- Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.

- Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.

- Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.

- Prepare and submit regular reports to senior management on collections performance, trends, and issues.

- Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements:

- Bachelor's or Master's degree in Business, Finance, or a related field.

- 10+ years of experience in collections, preferably in the auto loan industry.

- Proven track record of success in managing collections teams and achieving collections targets.

- Excellent leadership and communication skills.

- Strong analytical and problem-solving skills.

- Ability to work in a fast-paced and dynamic environment.

- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.