Regional Collections Manager :- Unsecured Products
Location :- Delhi NCR/Mumbai/Bangalore/Kolkata
A senior professional specializing in collections for unsecured loans (e.g. personal loans, STPL, Business Loan) in NBFCs or banks. Oversees initial delinquency buckets (early-stage outreach) and deep buckets (late-stage, high-risk recoveries), managing multiple agencies while leveraging legal channels for resolution.
Key Responsibilities
- Lead collections across portfolio buckets: initial (0-90 DPD) via field visits and deep buckets (90+ DPD) through intensified recovery tactics, targeting roll-rate reduction and NPA minimization.
- Manage multiple agencies andFeet on Street, including vendor selection, performance SLAs, billing audits, and daily/weekly visit plan strategies.
- Coordinate legal recoveries: Sec-138/Civil suit/DRT etc, proceedings for chronic defaulters; liaise with legal teams, enforcement agencies, and handle escalations.
- Monitor KPIs (collection efficiency, PAR, recovery rates), generate MIS reports, and ensure RBI compliance in all operations.
Required Experience
- 5-8 years in unsecured loan collections, with 4+ years managing multi-agency/call center teams in BFSI.
- Proven expertise in bucket-wise strategies (early/mid/late-stage) and legal channel recoveries.
- Track record achieving collection targets in high-volume portfolios.
Essential Skills
- Strong team leadership, negotiation, and stakeholder management across agencies and internal teams.
- Proficient in applicable regional language along with Hindi/English
- Proficiency in CRM/Collection platform, data analytics (Excel, MIS), and regulatory knowledge.
- Excellent communication for escalations, customer negotiations, and reporting.
Education and Certifications
- Any Graduate in Commerce/Finance; MBA or certification in debt recovery preferred.
