Regional Center Manager

Position: Regional Center Manager

Company: IndiVillage Tech Solutions LLP

Department: Operations

Job Type: Full-time

Experience: 12-15 Years

No. Of Positions: 01

Location: Any one of the following locations work: Kymore, Madhya Pradesh / Sewapuri, Varanasi / Bassi, Rajasthan

ABOUT US:

IndiVillage is a social enterprise dedicated to creating economic opportunities in rural India, with a special focus on empowering women and youth. With 1,200+ employees, we provide AI and data support services to global leaders in Healthcare, Agriculture, Manufacturing, Retail, and e-Commerce.

Through our unique Impact Sourcing model, we reinvest profits into education, gender equality, and livelihood programs, helping over 100,000 people in 2024-2025. We are part of the Machani Group, a 90+ year-old enterprise with ventures in precision engineering, robotics, mobility, and AI innovation.

ROLE SUMMARY:

We are looking for an experienced and dynamic Regional Center Manager to oversee operations across multiple business centers. The ideal candidate will have 12-15 years of experience in managing large-scale operations, preferably within the BPO industry, with strong leadership, strategic, and people management skills. This role involves ensuring operational excellence, driving performance, managing cross-location teams, and maintaining high employee morale and engagement. Key

KEY RESPONSIBILITIES:

1. Center Operations Management 

• Oversee daily operations of multiple centers to ensure efficiency and achievement of performance goals. 

• Ensure adequate staffing, resources, and infrastructure to support smooth business operations. 

2. Process Optimization 

• Implement process improvements to enhance efficiency, reduce costs, and improve quality. Track and analyze KPIs, driving corrective and preventive actions.

3. Project Delivery 

• Ensure timely, accurate, and high-quality project execution aligned with client and organizational goals. 

4. Team Leadership 

• Lead and mentor Center Managers and their teams across locations. 

• Build a culture of collaboration, accountability, and continuous learning. 

5. People Engagement & Morale

• Drive employee engagement, recognition, and wellness. Foster a positive and inclusive workplace culture.

6. Client Relationship Management

• Maintain strong relationships with internal stakeholders and clients. Ensure proactive communication and issue resolution. 

7. Compliance & Risk Management 

• Ensure adherence to company policies, legal guidelines, and industry standards.

• Oversee data security, workplace safety, and risk mitigation measures.

8. Hands-on Coaching and Mentoring 

• Proactively coach and guide Center Managers and their teams to ensure effective performance against defined KRAs.

9. Data-Driven Training

• Conduct in-depth analyses of operational and performance metrics, translating findings intotargeted training modules and continuous improvement plans for the team. 

QUALIFICATIONS & EXPERIENCE:

Bachelor's degree in Business Administration, Operations Management, or a related field. • MBA preferred with a strong understanding of the Six Sigma concept. 

SKILLS & COMPETENCIES:

• Leadership & Team Management 

• Operational & Process Excellence 

• Client Relationship Management 

• Strategic Planning & Execution 

• People Engagement & Communication 

• Risk & Compliance Management 

• Analytical & Training Aptitude

• Strategic Workforce Development 

• Quality & Continuous Improvement 

• Stakeholder Collaboration & Growth Enablement 

• Change Management 

• Data-Driven Decision Making 

• Coaching for Performance 

WHY JOIN US

This is a unique opportunity to lead regional operations and drive excellence across multiple centers whilecontributing to a purpose-driven organization that combines business success with social impact. 

If you are passionate about people leadership, process optimization, and operational growth, we'd love to hear from you!