Job Requirements
About the Role
The
Regional Branch Control Manager plays a critical role within the
Retail Liabilities function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting new branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements.
Branch Operations Oversight
- Ensure smooth functioning of all branches in the region.
- Monitor adherence to standard operating procedures (SOPs).
- Conduct periodic audits and surprise checks.
- Ensure timely resolution of operational issues.
Compliance & Risk Management
- Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.).
- Identify and mitigate operational risks.
- Monitor fraud indicators and initiate investigations where necessary.
- Coordinate with Risk Control Units (RCU) for fraud prevention and detection.
Process Improvement & Standardization
- Drive process optimization across branches.
- Implement best practices for customer service and operational efficiency.
- Standardize documentation and workflows to reduce errors and improve turnaround time.
MIS & Reporting
- Maintain and analyse Management Information Systems (MIS) for operational metrics.
- Prepare reports for senior management on branch performance, compliance status, and risk indicators.
- Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines.
Staff Training & Development
- Train branch staff on compliance, operational procedures, and risk awareness.
- Conduct refresher courses and workshops.
- Ensure staff are updated on regulatory changes and internal policies.
What We Are Looking For
Education
- Graduate Any discipline
- Postgraduate Preferred, any discipline
Experience
- 10 to 12 years of relevant experience in branch operations, compliance, audit, or control functions within the banking industry.
- Prior experience inmulti-branch oversightorregional rolesis highly preferred.
Skills and Attributes
- Deep understanding of branch banking operations, SOPs, and regulatory frameworks.
- Proficiency in handling audits, compliance checks, and risk mitigation.
- Ability to interpret MIS reports, identify trends, and take corrective actions.
- Strong problem-solving skills for operational and compliance issues.
- Familiarity with RBI guidelines, KYC/AML norms, and internal control policies.
- Ability to ensure branches adhere to legal and procedural standards.
- Capability to lead and mentor branch control officers or operational teams.
- Conflict resolution and performance management skills.
- Strong verbal and written communication for cross-functional coordination.
- Ability to interact with senior management, auditors, and external stakeholders.
- Experience in streamlining operations and implementing best practices.
- Knowledge of automation tools and digital banking processes is a plus.
Professional Attributes
- Detail-Oriented having precision in documentation, compliance checks, and audit trails.
- High standards of professional ethics and confidentiality.
- Takes initiative in identifying risks and implementing controls.
- Owns outcomes and drives accountability across branches.
- Comfortable working in dynamic environments with changing regulations and technologies.
- Balances operational control with service excellence.
