Bell Textron, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.
We're more than aviation experts, we're pioneers. Bell challenges what's possible. From breaking the sound barrier to developing the tiltrotor, we've reimagined the experience of flight for more than 90 years. Today, we're redefining what flight is capable of.
The position serves as the primary interface between Bell Textron Asia and assigned customers by fulfilling the timely spare parts transaction / distribution activities including ensuring alignment with customer needs and meeting their contractual commitments. A key differentiator to Bell's success is our top-rated support for the support of the products we sell, making this a critical role.
Job Description
- Responsible for managing customer accounts assigned to meet/exceed Spares & CRO AOP.
- Responsible for maintaining status of customer orders, back orders and stock requirements as they pertain to actual delivery requirements. Weekly updates and receivables and review of customer accounts are required with regular and prompt communication to customers to provide status of their critical spare parts needs.
- Works collaboratively with teams at Fort Worth, Tennessee, and Mirabel to ensure timely communication to respond to customer's queries and resolution of customer issues focusing on maximizing aircraft availability rates and outstanding customer experience.
- Support finance department to follow-up on account receivable and manage the entire process for Letter of Credit transaction relating to spares transaction. This includes interacting with customers and managing accounts receivable matters, including collection of overdue payments.
- Support customers with MyBell platforms and troubleshooting. Conduct regular customer visits and calls to strengthen relationships and understand needs.
- Support AOG (Aircraft on Ground) events as needed and support a timely resolution for a quick return to service.
- Communicate/Interact with warehouse personnel, procurement and finance to ensure smooth workflow.
- Support new aircraft delivery or pre-owned customers to ensure spare package is delivered in compliance with contractual commitments and ensure new customers have the necessary onboarding, training (MyBell) and account set-up process completed.
- Coordinates with Aftermarket team to ensure one Bell voice to the customer.
Job Qualifications
- Bachelor's degree in Aeronautical Engineering or equivalent.
- Minimum 5 to 10 years of relevant account management experience in aerospace, aviation or defense industry.
- Proficient in MS office, drive for results, strong communication skills and sense of urgency.
- Able to work across diverse cultures and regional markets.
- SAP user and knowledge preferred.
Recruiting Company
Bell Textron Inc.
Primary Location
Singapore-Singapore
Job Field
Product Support
Schedule
Full-time
Job Level
Individual Contributor
Job Type
Experienced
Shift
First Shift
Job Posting
07/08/2026, 9:23:23 PM
