Job Description
Operational role supporting accurate, timely client static data maintenance and exception resolution across global banking platforms to meet SLAs and control standards.
As a Reference Data Specialist in Commercial Investment Bank, you execute day-to-day client record setup and maintenance activities while ensuring data accuracy, control adherence, and SLA delivery. You will manage incoming requests from internal partners and Lines of Business, investigate exceptions and ageing items, and drive issues through to resolution. You will communicate with internal clients via email and phone, escalate non-routine risks appropriately, and contribute to BAU projects and continuous improvement initiatives.
Job Responsibilities
- Set up and maintain client records across functional applications, global systems, and mainframes.
- Update client static information accurately and within established turnaround times.
- Manage BAU workflow and intake for requests from CSOs, Implementation teams, and internal departments.
- Investigate exceptions, transaction-level breaks, and ageing items to identify root causes and corrective actions.
- Respond to mailbox queries and resolve client issues with appropriate prioritization and ownership.
- Execute BAU projects and production back-up tasks, ensuring timely completion and documented outcomes.
- Escalate non-routine situations, risks, or control concerns to supervisors/managers and track to closure.
Required Qualifications, Skills, And Capabilities
- Graduate with experience in a bank operations environment
- Strong English written and verbal communication skills with professional client interaction
- Strong analytical skills, attention to detail, and organization, with the ability to meet deadlines in a fast-paced environment
- Proficiency in MS Office, including strong working knowledge of MS Excel
Preferred Qualifications, Skills, And Capabilities
- Knowledge of Cash and Trade products and related operational workflows
- Experience working with global systems/mainframes and static data onboarding/maintenance processes
- Ability and willingness to work WHEM shift (7:30 PM to 4:30 AM)
- Experience collaborating within a global team across regions and time zones
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
