We are looking for an experienced BPO Recruiter to manage end-to-end recruitment for our contact center operations to join our Jaipur and Mumbai team. The ideal candidate will have a strong understanding of BPO hiring processes, sourcing techniques, and the ability to deliver high-quality talent quickly. You will partner with business managers to understand requirements, maintain a strong candidate pipeline, and ensure a smooth hiring process.
Key Responsibilities:
- Handle end-to-end recruitment for BPO positions including Voice, Non-Voice, Back Office, and Customer Support roles.
- Source candidates using job portals, social media, referrals, and internal databases.
- Screen resumes and conduct initial telephonic/virtual interviews to shortlist candidates.
- Coordinate interviews with hiring managers and ensure timely feedback.
- Manage the offer and onboarding process for selected candidates.
- Maintain recruitment metrics, dashboards, and reports for management.
- Build and maintain a strong talent pipeline to meet current and future hiring needs.
- Partner with Business Heads/Team Leads to understand staffing requirements and recruitment priorities.
- Ensure compliance with company policies and recruitment best practices.
Requirements:
- 3+ years of experience in BPO/ITES recruitment.
- Strong knowledge of end-to-end recruitment processes.
- Good sourcing skills across portals like Naukri, Indeed, LinkedIn, etc.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet hiring targets.
- Proficiency in MS Office and recruitment tools/ATS.
- Experience in high-volume hiring is a plus.
Personal Attributes:
- Self-motivated and proactive.
- Detail-oriented and organized.
- Strong team player and able to work independently.
- Quick learner with the ability to adapt to changing hiring needs.
