Recruitment Operation Manager

Nisum is seeking a highly organized and detail-oriented Recruitment Operations Manager to lead and optimize our recruitment processes. This role will be responsible for managing the recruitment operations team, driving data-driven decision-making through business reporting, overseeing the ATS, handling vendor management, processing purchase orders and invoices, supporting audit and compliance processes, and ensuring seamless Background Verification (BGV) for new hires. The ideal candidate will be a strategic thinker with excellent execution skills and a strong understanding of end-to-end recruitment operations.

Key Responsibilities:

Recruitment Operations & Team Management

• Lead and manage the recruitment operations team to ensure seamless hiring processes.
• Define and implement efficient workflows, SLAs, and best practices to support recruitment delivery.
• Serve as a key point of contact between the Talent Acquisition team and cross-functional departments (HR, Finance, Legal, IT).

ATS Management & Optimization

• Own the Applicant Tracking System (ATS) administration, maintenance, data hygiene, and optimization.
• Partner with TA and HR stakeholders to improve system usage, reporting, and compliance.
• Manage ATS integrations with HRIS, BGV vendors, and other tools.

Recruitment Analytics & Business Reporting

• Design, maintain, and distribute recruitment dashboards and reports (e.g., time-to-fill, cost-per-hire, pipeline health).
• Provide actionable insights and trends to improve talent acquisition strategy and operational efficiency.
• Support executive reporting and ad-hoc data requests.

Vendor Management & Invoicing

• Manage recruitment vendors, including sourcing agencies, BGV partners, and job boards.
• Negotiate contracts, manage service-level agreements (SLAs), and monitor vendor performance.
• Coordinate end-to-end vendor invoice and Purchase Order (PO) processes in collaboration with procurement and finance teams.

Audits & Compliance

• Ensure recruitment processes comply with internal policies, local labor laws, and audit requirements.
• Maintain documentation for process audits, data privacy, and candidate consent.
• Conduct regular process audits to identify risks and mitigate non-compliance.

Background Verification (BGV)

• Oversee and streamline the BGV process in collaboration with external vendors.
• Ensure timely and accurate background checks for all new hires.
• Address discrepancies and escalate issues as needed to HR and legal teams.

Requirements:

• Strong experience with ATS platforms (e.g., Ceipal, iCIMS, Lever, etc.).
• Proven experience in managing recruitment vendors and invoicing processes.
• Strong analytical skills with proficiency in Excel/Google Sheets, and reporting tools (e.g., Power BI, Tableau).
• Deep understanding of recruitment compliance, data privacy, and background verification protocols.
• Excellent organizational, communication, and stakeholder management skills.

Education:

• Required: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Preferred: MBA.

Preferred Skills:

• Experience working in fast-paced, high-growth organizations.
• Familiarity with global recruitment processes and multi-region hiring operations.