Key Responsibilities
- Own end-to-end recruitment operations (requisition to offer / pre-boarding handoff) across supported entities.
- Lead recruitment delivery in a shared services model, ensuring SLA, TAT, quality, and compliance adherence.
- Manage and develop recruitment operations teams, including capacity planning, productivity, and capability building.
- Act as operational SME for SuccessFactors Recruitment Management (RCM).
- Leverage Phenom to support candidate experience, talent attraction, and CRM workflows.
- Establish strong operational governance (SOPs, reporting, controls, audit readiness).
- Serve as key interface for TA leaders, HR, and business stakeholders; manage escalations and service improvements.
- Drive standardization, automation, and continuous improvement initiatives.
- Support transitions, scope expansions, and new customer/country onboarding.
This role is expected to demonstrate leadership capabilities, including:
- People Leadership & Development
- Leads teams through clear direction, coaching, and performance management; builds future-ready capabilities and succession.
- Operational Excellence
- Owns outcomes for a defined vertical; ensures stable, scalable, and compliant service delivery with strong governance.
- Customer & Stakeholder Orientation
- Manages complex stakeholder landscapes; balances business needs with shared services efficiency and standardization.
- Decision Making & Accountability
- Takes ownership of operational decisions, escalations, and risk mitigation within defined responsibility areas.
- Change & Continuous Improvement
- Drives adoption of standardized processes, digital tools, and productivity improvements; supports transformation initiatives.
- Collaboration & Global Mindset
- Works effectively across locations, cultures, and functions within a global operating model.
Required Skills & Experience
- 8–12 years experience in Recruitment Operations / HR Shared Services
- Proven people leadership experience in a shared services or global delivery setup
- Strong end-to-end recruitment process knowledge
- Hands-on experience with SuccessFactors Recruitment Module
- Good working knowledge of Phenom
- Mature governance, data, and stakeholder management orientation
Education
- Bachelor's / master's degree in HR, Business Administration, or related field
