Recruitment Operations Manager
Interview Process Outsourcing (IPO) | Risebird
Function: Recruitment / Interview Operations
Reports To: Founder's Office
Location: Noida
Experience: 6-12 years in Recruitment Operations / RPO / Interview Operations
About Risebird
Risebird is India's leading Interview-as-a-Service platform, outsourcing technical hiring through expert-led interviews and skill assessments at scale. We run a network of 30,000+ verified interviewers conducting live, video-based technical evaluations, backed by proctored assessments, AI-powered evaluation reports, and hiring analytics. We've delivered 1 million+ video interviews across 250+ enterprise customers spanning 3,000+ job roles — helping companies hire faster, more accurately, and more cost-effectively by removing the friction from technical interviewing.
Role Overview
This role sits within Risebird's Interview Process Outsourcing (IPO) model, distinct from a traditional RPO Recruitment Operations Manager role that centers on candidate sourcing and interview scheduling. Here, the core mandate is end-to-end ownership of the interview lifecycle itself — pre-interview, during-interview, and post-interview — across all interview formats: Human Expert interviews, AI Interviews, AI Code Interviews, and AI Phone Screens. The role carries full SPOC (Single Point of Contact) accountability for client communication, ownership of interviewer sourcing and panel management, interview drive delivery, and team leadership — with a strong emphasis on result ownership, for oneself and the team.
Key Responsibilities
Interview Lifecycle Management (Pre / During / Post-Interview)
- Distribute interview tasks across interviewers/channels (Human Expert, AI Interview, AI Code Interview, AI Phone Screen) based on skill mapping and capacity
- Own end-to-end scheduling coordination and QC of scheduled interviews — role-skill-interviewer mapping, slot accuracy, JD alignment, scorecard readiness
- Manage unassignment and rescheduling cases, and drive closure of Not Scheduled and Interview Status Pending backlogs
- Monitor live interview drives in real time; resolve scheduling, tech, and platform issues as they arise
- Drive timely feedback/scorecard collection, QC feedback quality, and support hiring-manager/client debriefs and decisions
- Track interviewer channel-level performance (TAT, quality, volume by channel) and interviewer trial quality for new panel members
Interview Drive & Delivery Execution
- Own end-to-end execution of large-scale interview drives with optimal resource allocation across interviewer bench vs demand
- Manage cross-format delivery (Human Expert / AI Interview / AI Code / AI Phone Screen) within a single drive, with contingency planning for high-volume/bulk hiring
Interviewer Sourcing & Panel Management
- Source, onboard, and train new interviewers to build and maintain bench strength
- Assess trial-period quality before full panel activation and plan ongoing panel capacity against demand
Client Servicing (IPO SPOC)
- Act as the single point of contact for client communication — the same client-facing ownership an RPO SPOC holds
- Drive client retention through consistent delivery, manage and resolve client escalations, and run SLA/contract governance and business reviews
Team Leadership
- Hire, train, and mentor the recruitment operations/coordination team
- Build a culture of accountability, instilling result ownership across the team — for individual KPIs as well as collective delivery
General Recruitment Operations Excellence
- Maintain SOPs, drive process audits and compliance, and own ATS/CRM/dashboard reporting
- Track cost-per-hire/interview, funnel conversion, and demand forecasting; drive automation and continuous process improvement
What We're Looking For
- 6-12 years of experience in Recruitment Operations, RPO, or Interview Operations, including team management
- Prior experience as an RPO SPOC, working closely with staffing agencies, is preferred
- Experience managing large-scale / high-volume hiring or interview operations is preferred
- Strong stakeholder and client management skills, with comfort owning escalations end-to-end
- Hands-on experience with ATS/CRM tools, scheduling systems, and reporting dashboards
- Demonstrated ownership mindset — driving outcomes proactively rather than reactively
- Exposure to AI-based interviewing/assessment platforms, video interviewing tools, or coding assessment platforms is a plus
