Recovery Officer

We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have strong experience in collections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities:

• Handle customer payment-related escalations and recovery cases

• Conduct regular field visits for payment recovery, resolution & negotiation

• Follow up with customers for pending/outstanding payments

• Negotiate and facilitate mutually acceptable payment solutions

• Handle disputes and escalations professionally

• Coordinate with CRM, Finance and other internal teams for resolution

• Maintain accurate records of collection activities and case status

• Build professional customer relationships throughout the recovery process

What We're Looking For:

3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling

Strong experience in field collections and customer visits

Excellent communication & negotiation skills

Experience handling payment disputes and difficult customers

Good coordination and documentation skills

Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferred

Interested candidates can share their CV at [Confidential Information]