Job Description

Key Responsibilities

Follow up with customers for overdue EMI payments through calls, field visits, emails, and other collection channels.
Monitor assigned delinquent accounts and prioritize recovery actions based on aging buckets.
Negotiate repayment plans and settlements within approved guidelines.
Conduct customer visits for collection and verification purposes.
Coordinate with sales, credit, operations, and legal teams for resolution of overdue cases.
Ensure compliance with regulatory guidelines and internal collection policies.
Maintain accurate records of customer interactions, recovery efforts, and collection status.
Identify early warning signals and recommend preventive measures for potential defaults.

Required Skills

1â€5 years of experience in collections, recovery, field collections, or financial services.
Experience in Commercial Vehicle, Auto Loan, Construction Equipment, LAP, or Retail Asset recovery preferred.