Summary
Position Summary
Analyst Recovery & Warrant Senior Analyst Infrastructure Services - Deloitte Support Services India Private Limited
The Recovery & Warrant Senior Analyst supports the Recovery & Warrant Analyst Manager in the efficient and compliant execution of hardware asset end-of-life processes. This includes assisting with the recovery, repair, warranty management, and secure disposal of IT hardware, contributing to value maximization, cost minimization, and adherence to internal policies and external regulations. The role helps ensure the integrity and efficiency of Deloitte's IT asset estate.
This role contributes to the operational efficiency of IT Asset Management (ITAM) by supporting the effective execution of hardware asset end-of-life processes. Its impact is realized through diligent execution of tasks that support cost savings via warranty utilization, assist in asset recovery, and help mitigate risks associated with improper disposal and data breaches. By ensuring compliant and efficient asset retirement activities, this role supports robust asset lifecycle management and contributes to Deloitte's commitment to sustainability and data security.
Work you'll do
- Assist in the end-to-end process for hardware asset recovery, including collection, initial assessment, and preparation for repair, redeployment, or disposal.
- Support the processing of warranty claims for faulty hardware, ensuring all necessary documentation is prepared and submitted to vendors for timely resolution.
- Coordinate basic hardware repair activities, tracking progress and ensuring assets are returned to service or prepared for disposal.
- Follow established procedures for secure and environmentally compliant hardware asset disposal, adhering to data sanitisation standards and relevant regulations (e.g., WEEE directives).
- Maintain accurate and up-to-date records of all recovered, repaired, and disposed hardware assets within the ITAM tools and Configuration Management Database (CMDB).
- Support the identification of opportunities for value recovery from retired assets through basic research or data collection, in collaboration with the Analyst Manager.
- Collaborate with other HAM team members (e.g., Order Fulfilment, Service Definition & Vendor Governance) to ensure smooth transitions between asset lifecycle stages.
- Assist in preparing documentation and data for internal and external audits related to hardware asset disposal and data security.
Responsibilities
- BAU Infrastructure Support
- Problem Solving and Solution Finding
- Support improvement implementation and support
The Team
At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location : Hyderabad
Work shift Timings (IST): 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM (7:30 AM to 5:00 PM UK Time)
Qualifications
- Bachelor's degree in Business, Supply Chain, Information Technology, or a related field, or equivalent work experience.
- 3+ years experience in a similar role and Enterprise organisation.
Essential
- Strong organisational skills with attention to detail and accuracy in record-keeping.
- Good communication and interpersonal skills, capable of liaising with internal teams and following up with vendors.
- Basic problem-solving abilities, particularly in following established procedures for hardware issues and warranty claims.
- Ability to work effectively as part of a team and manage individual tasks in a structured environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data entry, basic reporting, and communication.
- Proactive approach to learning and executing tasks efficiently.
Strong ethical conduct and understanding of data security and environmental responsibilities.
Desirable
- ITIL Foundation, Service Operations
- Some experience in an IT support or asset management-related role, with exposure to hardware.
- Familiarity with basic hardware asset lifecycle concepts.
- Awareness of warranty processes and vendor service agreements.
- Basic understanding of data sanitisation methods and environmental considerations for IT asset disposal.
- Experience with ITAM tools (e.g., ServiceNow ITAM Pro) and/or CMDBs for data entry and basic queries.
- Understanding of basic logistics principles related to asset movement.
- Familiarity with privacy and data protection regulations (e.g., GDPR, HIPAA) and sustainable IT asset disposition (ITAD).
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 325797
