Role :- Recon Analyst
Experience -1-3 years
About Fam -
Fam is India's first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.
We're reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.
Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder's Capital and the likes of Kunal Shah, Amrish Rao as angel investors
On the Job :-
- Perform daily transaction reconciliation between internal systems, payment gateways, and banking partners.
- Identify and investigate transaction mismatches, settlement discrepancies, and missing transactions.
- Work closely with payments, finance, and risk teams to resolve reconciliation breaks.
- Monitor settlement reports, refund flows, and chargeback records to ensure accuracy.
- Maintain clear documentation of recon processes, exceptions, and resolutions.
- Build and maintain recon reports and operational dashboards for transaction monitoring.
- Proactively identify process gaps, recurring discrepancies, or operational inefficiencies.
- Assist in improving reconciliation workflows and automation opportunities.
Must Haves:-
- 1–3 years of experience in reconciliation, settlements, finance operations, or payment operations.
- Strong understanding of transaction reconciliation processes (bank, wallet, gateway, merchant).
- Good knowledge of Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, data reconciliation).
- Experience investigating transaction mismatches, settlement gaps, and financial discrepancies.
- Strong attention to detail with ability to work with large transactional datasets.
- Ability to work with cross-functional teams (finance, risk, payments, engineering).
- Strong documentation and reporting skills.
Good to Haves:-
- Experience in fintech, payments companies, or consumer internet startups.
- Familiarity with payment gateways, UPI flows, settlements, chargebacks, or refunds.
- Basic SQL knowledge for data extraction and reconciliation checks.
- Experience working with payment platforms, banking partners, or reconciliation tools.
- Exposure to fraud monitoring or transaction investigations.
- Exposure to UPI ecosystem and NPCI processes; candidates with prior experience working with NPCI or handling UPI transactions will be strongly preferred.
