Key Responsibilities:
- Serve as the first point of contact, greeting visitors and directing them appropriately
- Handle all incoming calls through the EPABX system, including screening, transferring, and taking messages
- Maintain visitor logs and ensure proper entry/exit procedures are followed
- Manage front desk operations efficiently and ensure a smooth flow of communication
- Coordinate meeting room bookings and assist with scheduling appointments
- Receive, sort, and distribute couriers, mail, and deliveries
- Provide basic administrative support such as data entry, filing, and documentation
- Ensure the reception area is clean, organized, and presentable at all times
- Assist internal teams with coordination and communication tasks as required
- Handle visitor or caller queries professionally and escalate issues when necessary
- Monitor and maintain call records and reports
- Support facility or admin-related tasks when needed
Competencies:
Technical
- EPABX System Handling: Ability to operate EPABX, route calls, and manage call logs efficiently
- Telephone Etiquette: Professional call handling, screening, and message-taking
- Computer Proficiency: Basic knowledge of MS Office (Word, Excel) and email communication
- Data & Record Management: Maintaining visitor registers, call logs, and documentation accurately
- Scheduling & Coordination: Managing meeting room bookings and coordinating appointments
Behavioral
- Communication Skills: Clear, polite, and professional verbal communication in English
- Interpersonal Skills: Friendly and approachable demeanor when interacting with visitors and staff
- Customer Service Orientation: Focus on creating a positive first impression and resolving queries smoothly
- Professionalism: Punctuality, reliability, and maintaining a well-groomed appearance
- Multitasking Ability: Handling calls, visitors, and admin tasks simultaneously without errors
- Attention to Detail: Ensuring accuracy in messages, records, and visitor handling
- Problem-Solving: Ability to manage unexpected situations calmly and escalate when needed
- Confidentiality & Integrity: Handling sensitive information responsibly
Qualification:
- Minimum Graduate in any discipline (preferred)
Skills & Experience:
- English communication skills (verbal and written)
- EPABX handling and telephone etiquette
- Front desk management and visitor handling
- Basic MS Office (Word, Excel, Outlook)
- Email and correspondence handling
- Customer service and interpersonal skills
- Time management and multitasking ability
- Record keeping and documentation
Female candidates are preferred.
