About The Opportunity
A patient-facing role in the Healthcare Outpatient Clinic / Primary Care sector. This on-site position supports day-to-day clinic operations by managing front-desk activities, patient flow, and administrative processes to ensure a high-quality patient experience and efficient clinical operations in India.
Primary Job Title: Medical Receptionist (On-site, India)
Role & Responsibilities
- Greet patients, manage visitor check-in/out, and maintain a welcoming, professional front-desk environment.
- Schedule, confirm, and reschedule appointments using the clinic's appointment scheduling system; manage waiting lists and daily provider calendars.
- Register patients and verify demographic and insurance information; accurately enter data into the Electronic Medical Records (EMR) system.
- Handle incoming calls, triage basic queries, route calls to clinical staff, and manage the clinic's telephone/auto-attendant system.
- Process payments and issue receipts using point-of-sale systems; reconcile daily cash/card transactions and support basic billing follow-ups.
- Maintain patient confidentiality and follow clinic protocols for records management, sanitisation of the reception area, and escalations to clinical staff.
Skills & Qualifications
Must-Have
- Electronic Medical Records
- Appointment scheduling systems
- Practice management software
- Telephone/auto-attendant systems
- Point of Sale
- Microsoft Excel
Preferred
- ICD-10 coding knowledge
- Multilingual proficiency (Hindi)
- Healthcare customer service certification
Qualifications
- Completion of secondary education; vocational training or certification in medical administration or front-desk operations is advantageous.
- Prior experience in a clinical or outpatient practice front-desk role is preferred.
- Strong attention to detail, reliability for on-site shifts, and a service-oriented attitude when interacting with patients and clinical teams.
Benefits & Culture Highlights
- Structured onboarding and hands-on training with clinical administration processes.
- Collaborative, patient-first culture with clear escalation paths and supportive clinical staff.
- On-site role with stable shift scheduling and opportunities for skills development in medical administration.
Keywords: Medical Receptionist, Clinic Receptionist, Front Desk, Patient Registration, EMR, Appointment Scheduling, On-site, Healthcare Receptionist, Clinic Front Desk, India.
Skills: microsoft excel,communication,appointment scheduling
