Greet and Assist Visitors and Clients
- Create a positive first impression with a warm smile and welcoming demeanor.
- Guide clients and visitors to the appropriate departments or real estate agents.
- Provide accurate information on available properties and services offered.
Answer and Direct Phone Calls
- Handle a busy multi-line phone system efficiently.
- Direct calls promptly to the concerned departments or agents.
- Respond to inquiries regarding property listings, appointments, and general office information with professionalism and courtesy.
Schedule Appointments and Manage Calendars
- Maintain organized schedules for real estate agents.
- Coordinate appointments between clients, agents, and external parties.
- Utilize calendar management tools to avoid conflicts and ensure optimal scheduling.
Handle Incoming and Outgoing Correspondence
- Sort and distribute incoming mail, packages, and faxes.
- Draft and send professional email communications on behalf of the office.
- Maintain both digital and physical filing systems for office correspondence and documentation.
Maintain Office Cleanliness and Organization
- Ensure reception and common areas are clean, organized, and presentable.
- Coordinate maintenance and service of office equipment (printers, copiers, etc.).
- Monitor and replenish office supplies as needed.
Assist with Administrative Tasks
- Support agents and staff by preparing documents, reports, and presentations.
- Conduct research and gather information as needed.
- Collaborate with administrative personnel to improve operational efficiency.
Support Real Estate Agents and Staff
- Act as a reliable point of contact for internal team support.
- Coordinate logistics for open houses and property showings.
- Collaborate with the marketing team on promotional material creation and distribution.
Utilize Technology and Office Tools Effectively
- Operate real estate CRM systems, scheduling tools, and office software proficiently.
- Stay updated with relevant technological tools and software improvements.
- Troubleshoot basic technical issues or escalate them to IT support when required.
Qualifications & Experience
- Graduate in any discipline (preferred: Business Administration or related field)
- 13 years of experience in a front office, administrative, or real estate support role
