Receptionist

Company Description Open Door Hotels is a growing hospitality brand offering boutique hotels, villas, and homestays across Goa and other destinations in India. The company focuses on delivering memorable guest experiences through thoughtful design, local cultural influences, and modern comfort. Technology and data-driven operations power an AI-enabled platform that makes discovering and booking stays seamless and transparent. With a guest-first mindset, Open Door Hotels provides professional property management services while promoting sustainable practices and supporting local communities. The team is committed to building India's most trusted hospitality network and redefining how people experience travel.

Role Description The Receptionist will be the first point of contact for guests, providing a warm, professional welcome and ensuring a smooth check-in and check-out experience. Day-to-day responsibilities include handling guest inquiries in person and over the phone, managing reservations, coordinating with housekeeping and other hotel teams, and maintaining accurate records and front desk documentation. The role also involves processing payments, addressing guest concerns, and offering information about hotel services, local attractions, and transport options. This is a full-time, on-site role based at our property in Candolim, requiring consistent presence at the front desk and collaboration with the wider operations team to maintain high service standards.

Qualifications

• Candidates should possess strong customer service and communication skills to interact effectively with guests and colleagues.
• Candidates should possess professional phone etiquette and core receptionist duties, including managing calls, inquiries, and guest interactions.
• Candidates should possess clerical skills such as record-keeping, basic data entry, and handling documentation at the front desk.
• Candidates should possess basic computer literacy, including familiarity with reservation or PMS software and email tools.
• Previous experience in hospitality or front office roles is beneficial, along with a service-oriented approach and problem-solving abilities.
• Ability to work in shifts, including weekends and holidays, and maintain a calm, courteous demeanor in busy periods.
• Proficiency in English; knowledge of local languages or additional languages is an advantage.
• A high school diploma or equivalent is required; additional hospitality-related training or certification is a plus.