Receptionist

MITS Academy is looking for a Receptionist to manage the front desk and ensure smooth coordination with students, parents, visitors, and the internal team.

Key Responsibilities:

• Manage the reception area and welcome students, parents, and visitors.
• Handle incoming calls, student enquiries, and walk-ins professionally.
• Provide basic information about courses, admissions, batches, and institute facilities.
• Handle enquiries and follow-ups through calls and WhatsApp.
• Maintain records of enquiries, walk-ins, and follow-ups.
• Coordinate with the counselling and academic teams for student visits and appointments.
• Follow up with prospective students and parents regarding their enquiries.
• Assist with admission-related documentation and basic administrative tasks.
• Maintain a professional and organized front-desk environment.
• Support seminars, workshops, demo classes, and other academy activities.
• Prepare and maintain daily enquiry and follow-up records.

Requirements:

• Good communication and interpersonal skills.
• Pleasant, confident, and professional personality.
• Good telephone etiquette and customer-handling skills.
• Basic knowledge of MS Office and Google Sheets.
• Ability to communicate effectively in English, Hindi, and Punjabi.
• Strong coordination and follow-up skills.
• Positive attitude with a willingness to learn.