Receptionist form SPA

Description

The Receptionist at our spa will serve as the first point of contact for our clients, ensuring a welcoming atmosphere and providing exceptional customer service. This role involves managing appointments, handling inquiries, and supporting the overall operations of the spa.

Responsibilities

• Greet and welcome clients as they arrive at the spa.
• Answer phone calls and respond to inquiries regarding spa services and appointments.
• Manage appointment bookings and ensure efficient scheduling of services.
• Maintain cleanliness and organization of the reception area.
• Handle client payments and maintain accurate records of transactions.
• Provide information about spa treatments, products, and promotions to clients.
• Assist in managing inventory and supplies for the reception area.

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer software and booking systems.
• Basic knowledge of spa treatments and wellness services is a plus.
• Ability to maintain a professional demeanor and positive attitude at all times.
• Attention to detail and strong customer service orientation.

More Details:

Please find the job description for the role:

We are seeking a motivated and professional Receptionist to join our team in Mumbai. The ideal candidate will have 1-4 years of experience in a similar role, demonstrating strong communication and organizational skills. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive impression and ensuring smooth operations within the office.

Please find the job description for the role:

We are seeking a motivated and friendly Receptionist to join our spa team in Mumbai. The ideal candidate will have 1-4 years of experience in a customer-facing role, preferably within the wellness or beauty industry. As the first point of contact for our clients, you will play a key role in providing exceptional customer service and ensuring a seamless experience for all guests.

Receptionist (3 positions, female candidates preferred)

- 1 position at Day Spa: Salary range Rs.30,000 - Rs.35,000 per month

- 2 positions at Mumbai International Airport: Salary range Rs.20,000 - Rs.25,000 per month (will need to work in night shift)

The ideal candidates should possess:

- Excellent communication skills in English

- A presentable demeanor

- Prior experience in the hotel or spa industry is desirable

Key Responsibilities:

1. Provide excellent customer service, handle queries, and promote spa services and products.

2. Manage the reception area, maintain cleanliness, and ensure safety and security.

3. Handle phone calls, emails, and messages professionally.

4. Process membership applications, payments, and sales transactions.

5. Maintain records, reports, and databases.

6. Collaborate with staff and management to ensure smooth operations.

Requirements:

1. 2+ years of experience as a receptionist in a spa or hotel.

2. Good communication skills in English.

3. Computer literate (Microsoft Office, email, internet).

4. Ability to work under pressure, handle conflict, and multitask.

5. Physically fit, well-groomed, and self-motivated.

6. Minimum HSLC qualification.

Additional Skills:

1. Sales experience.

2. Basic mathematical skills.

3. Ability to work shifts.

Benefits:

- Medical insurance

- 15 paid leaves

- Incentives upon completing targets

- Accommodation facility (no cab facility)

Shift Details:

Night shifts will be decided by management.

- Shift changes will occur every 15 days for airport staff.

- One week off will be provided to the staff in rotation.

- Spot changes may be made as required.

- We would like to request the following documents for our records:

- Resumes of the staff

- Current salary details

- Recent photographs

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Total Relevant Experience:

Currnet Residential Location in Mumbai:

Current Salary:

Expected Salary:

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