Contact Mr Nishant Chaudhary WhatsApp 91050 24073
Medical Receptionist
About The Opportunity
A multispeciality healthcare provider in the private hospital sector delivering outpatient and inpatient services in Bibwewadi, Pune. We seek an on-site Medical Receptionist to run front-desk operations, manage patient flow, and ensure a high-quality first impression for patients and visitors at our busy hospital.
Role & Responsibilities
- Greet and register patients at arrival, verify identity and collect required documents to complete accurate patient records.
- Manage appointment scheduling, rescheduling and follow-ups using the hospital's HIS/EMR system to optimise clinic flow.
- Operate multiline telephone and email triage; route calls to clinical teams, handle enquiries and coordinate callbacks.
- Collect co-payments, process billing transactions, issue receipts and assist with basic insurance verification and documentation.
- Maintain confidentiality and accuracy of patient records; adhere to data privacy protocols and hospital procedures.
- Coordinate daily front-desk tasks with nursing, diagnostics and administrative teams; escalate patient concerns and operational issues promptly.
Skills & Qualifications
Must-Have
- Proven experience as a Medical Receptionist or Front Desk Executive in a clinic/hospital setting
- Familiarity with Hospital Information System (HIS) and Electronic Medical Records (EMR)
- Proficiency with appointment scheduling and patient registration workflows
- Experience operating multiline telephone systems and basic office software (MS Office)
- Fluent in English plus Marathi or Hindi (spoken & written) for patient-facing communication
- High school diploma or equivalent; professional attitude and strong attention to detail
Preferred
- Experience in a multispeciality hospital or high-volume outpatient department
- Training or certification in medical terminology or medical office administration
- Knowledge of insurance claim processing and hospital billing workflows
Benefits & Culture Highlights
- On-site position in Bibwewadi, Pune with structured shifts and timely salary.
- Supportive clinical team, opportunities for cross-training and on-the-job learning.
- Performance-based incentives and career growth into administrative or patient-coordination roles.
Location: Bibwewadi, Pune, Maharashtra On-site. Keywords: medical receptionist, hospital receptionist, front desk, patient registration, appointment scheduling, EMR, HIS, multispeciality hospital, Bibwewadi Pune.
Skills: scheduling,office,clinic,flow,records,basic,patient registration,administrative,his,appointment scheduling
