Company Overview
Crown Veterinary Services Pvt Ltd is a leading non-profit organization in the veterinary industry dedicated to providing high-quality care to animals. With a team of experienced veterinarians and compassionate staff, we aim to create a positive impact on the lives of animals in need.
Role And Responsibilities
- Welcoming, assisting, and directing handlers and owners in a professional and friendly manner.
- Ensuring that clients are promptly attended to and not kept waiting for more than 10 minutes at the reception.
- Answering all phone calls and providing necessary information to callers while encouraging them to schedule appointments.
- Classifying consultations as complete or on-going and ensuring follow-up appointments are booked with the appropriate veterinarian.
- Assessing the types of appointments and scheduling time slots accordingly.
- Ensuring that doctors receive all relevant messages and information.
- Maintaining a log of missed calls and following up with clients for their next appointments.
- Keeping a record of all received calls in a call history log.
- Placing confirmation calls to clients one day prior to their scheduled appointments.
- Handling cash deposits at the bank when required.
- Assisting in the role of a pharmacist on days when no pharmacist is available (training will be provided).
Candidate Qualifications
- Minimum 8-15 years of experience in a similar role.
Required Skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize
- Attention to detail
Skills: assisting,front desk,answering phone calls,directing,training,cash handling,welcoming,customer service,pharmacist role,receptionist skills,scheduling appointments,message handling,experience
