Job Summary
- Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders
- Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
- Manage and develop client accounts to initiate and maintain favorable relationship with clients
- Dedicated to meeting the operational needs of assigned client segments
- Familiar with a variety of the fields concepts, practices and procedures
- Rely on extensive experience and judgment to plan and accomplish goals
- Performs a variety of tasks
- Lead and direct the work of others
- A wide degree of creativity and latitude is expected
Roles and Responsibilities
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Onboard resources for client projects
Desired Candidate Profile:
Preferably Female candidate
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Should have understanding in Managed services Fixed price projects where the projects were on IT services
- Should have understanding on project delivery contracts
- Working experience with UK clients is good to have
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelors Degree in appropriate field of study or equivalent work experience
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem solving skills
- Understanding of mobile app development, website development, marketing, measurement analytics, content management and internet technology
- Excellent time and project management skills. Youre always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
- Good at Microsoft Office Suite, Salesforce and help desk support software
