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Managed engineer breaks and ensured proper queue coverage.
Monitored call queues in Genesys and checked waiting calls.
Tracked engineers activities and queue status.
Coordinated with engineers to maintain smooth operations.
Created daily reports in Microsoft Excel.
Reported the number of calls handled by each engineer.
Used Salesforce (SFDC) to create cases and update customer details.
Worked with Genesys, Salesforce (SFDC), and Microsoft Excel.
ASAP Info Systems (P) Limited
is a Software Development and Consulting Company, providing services, solutions and products to Enterprises worldwide.
ASAP has a proven track record of meeting demanding quality and delivery schedules in highly competitive markets.
ASAP ranks among the top in exceeding customer expectations in the Staff Augmentation. We provide highly qualified IT consultants in SAP R/3, PeopleSoft and Oracle as well as other ERP, CRM and all other technology needs.
Job ID: 152184419
