Job Title: Specialist Real Estate
Location: Gurgaon / NCR
Experience: 03 Years
Industry: Real Estate (Residential / Luxury)
Role Overview
The Customer Acquisition & Lead Qualification Specialist will be responsible for managing incoming leads, qualifying genuine buyers, and ensuring only high-intent, budget-fit prospects are passed to the sales team. The role focuses on lead screening, nurturing, and conversion support, not paid lead generation.
Key Responsibilities
- Manage inbound leads received from digital campaigns, property portals, walk-ins, and channel partners.
- Qualify buyer leads based on budget, location preference, intent, timeline, and funding readiness.
- Filter out non-serious, broker, or irrelevant inquiries.
- Conduct initial buyer conversations via call, WhatsApp, or email to understand requirements.
- Assign only qualified and verified leads to the sales team.
- Ensure timely follow-ups and lead nurturing until the site visit is ready.
- Maintain accurate lead data, notes, and status updates in CRM.
- Coordinate with sales teams to track lead progress and feedback.
- Re-engage cold or dropped leads through structured follow-up plans.
- Support site visit scheduling and pre-visit buyer alignment.
Required Skills & Experience
- 36 years of experience in real estate lead management, pre-sales, or customer acquisition support.
- Strong understanding of real estate buyer psychology and qualification criteria.
- Excellent communication and negotiation skills.
- Hands-on experience with CRM tools (LeadSquared, Zoho, Salesforce, etc.).
- Ability to handle high lead volumes while maintaining quality.
- Strong coordination skills with sales teams.
Preferred Qualifications
- Experience working with mid-segment or luxury residential projects.
- Knowledge of the Gurgaon / NCR real estate market.
- Experience in handling high-ticket buyer inquiries (2 Cr+).
What We Offer
- Structured sales support role (no ad management)
- Performance-linked incentives based on qualified conversions
- Opportunity to work on premium real estate inventory
