Job Title: RCU Executive – Document Verification & Calling
Location: [Bangalore]
Department: Risk Control Unit (RCU)
Type: Full-Time
About the Role:
We are looking for a detail-oriented and proactive RCU Executive to join our Risk Control Unit. The ideal candidate will play a critical role in verifying document authenticity, ensuring process compliance, and identifying potential risks through verification calls and analysis. This role involves both documentation checks and investigative calling activities to help mitigate fraud and uphold customer trust.
Key Responsibilities:
Document Verification:
- Conduct pre-disbursement and post-disbursement document sample checks to validate authenticity.
- Maintain and update MIS reports accurately and share them at approved intervals.
- Ensure data integrity in all reporting and verification processes.
- Perform regular audits of assigned business segments to verify compliance with established processes.
- Liaise with internal teams to resolve document-related escalations and ensure smooth coordination.
Calling Activity:
- Call applicants to verify whether the loan processing experience aligns with internal policies.
- Investigate any cases of potential mis-selling of loans or courses, and raise red flags early in the process.
- Collect and document feedback on courses and institutions from customers.
- Investigate non-starter cases through follow-up calls and report findings.
- Support ad-hoc risk control activities, including case-specific and institute-level investigations, and handle escalations from cross-functional teams.
Key Skills & Qualifications:
- Bachelor's degree in any discipline (Commerce/Finance preferred).
- Excellent communication skills (both verbal and written).
- Strong attention to detail and data accuracy.
- Proficient in Microsoft Excel and report generation.
- Ability to work independently and handle sensitive cases with discretion.
