Key Responsibilities:
- Supervise, train, and mentor AR staff, including 1-on-1 coaching and performance management.
- Monitor daily workflows, allocate accurate assignment, and ensure timely follow up on claims.
- Identify payor or denial trends with resolutions
- Drive collection efforts for overdue accounts, resolve payment disputes, and reduce aged debt.
- Generate performance reports, analyze metrics, and ensure adherence to company policies and financial regulations.
- Liaise with clients or internal departments to resolve issues and provide updates on financial status.
Required Qualifications & Skills:
- 37+ years in Accounts Receivable, with prior experience in team leadership or supervision.
- Should have good hands on experience in MS Excel and Powerpoint
- Strong understanding of billing processes, collections, HIPAA regulations.
- Excellent communication, leadership, negotiation, and problem-solving abilities.
- Bachelor's degree in Accounting, Finance, or related field.
Typical Metrics/KPIs:
- Aging report percentages (e.g., 60+ days).
- Team productivity targets and quality scores.
- Cash application timeliness.
