Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
This is an onsite position, 5 days/week, in the Vadodara office working the MID SHIFT. Hours are 5:30 PM-1:30AM IST. Remote applicants will not be considered
.
Position Summar
y The Revenue Cycle Platform Administrator is the primary system administrator responsible for the configuration, optimization, and ongoing support of the VisiQuate Revenue Cycle Analytics and Workflow platform. This role serves as the platform owner for Revenue Cycle Management stakeholders and ensures the system is configured to support operational efficiency, analytics-driven decision-making, and regulatory complianc
e.
Core Responsibiliti
es Platform Administration & Configurat
- ionServe as the system administrator and subject matter expert for the Visiquate platfo
- rm.Configure and maintain dashboards, KPIs, reports, alerts, and workflows supporting Revenue Cycle operatio
- ns.Manage user access, security roles, and permissions in alignment with governance standar
- ds.Maintain platform configurations to support evolving business needs without custom development where possib
- le.Data & Reporting Owners
- hipOwn data validation, reconciliation, and refresh monitoring to ensure analytics accura
- cy.Partner with IT and data teams to troubleshoot integrations, data quality, and reporting issu
- es.Maintain documentation for metric definitions, standard reports, and dashboar
- ds.Release & Change Managem
- entCoordinate testing, validation, and deployment of platform enhancements and vendor releas
- es.Support user acceptance testing (UAT) for new features, analytics, and workflow chang
- es.Maintain configuration and release documentati
- on.User Support & Enablem
- entAct as Tier 1 / Tier 2 support for VisiQuate use
- rs.Provide onboarding, training, and ongoing enablement for Revenue Cycle stakeholders and use
- rs.Develop job aids and reference documentation to support platform adopti
- on.Stakeholder Partners
- hipServe as the primary liaison between Revenue Cycle teams, IT, and the Visiquate vend
- or.Partner with Business Analysts and Product Owners to translate business needs into platform configuratio
- ns.Identify opportunities to improve revenue performance through enhanced analytics and workflo
ws.
Required Qualificati
- ons Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Finance, or related fi
- eld.5+ years of experience administering or supporting enterprise business applicati
- ons.Experience supporting analytics, reporting, or workflow platforms in a production environm
- ent.Strong understanding of Revenue Cycle Management process
- es. Experience working directly with business stakeholders to deliver platform soluti
- ons.Strong analytical, documentation, and communication ski
- lls.Must be fluent in English, both written and ver
bal.
Preferred Qualificat
- ions Direct experience administering VisiQuate or similar Revenue Cycle Management workflow plat
- form Experience with healthcare analytics or BI platf
- orms.Familiarity with Agile delivery and structured change manage
- ment.Experience partnering with vendors and managed service provi
ders.
