About BBOG:
BBOG is responsible for issuing policy guidelines in respect of Branch Operations including issuance of circular instructions covering all operational and regulatory compliance and ensuring conduct of functional training programs for branch operational personnel implementation of all ongoing and future developments for branch operations. The team would also handle BOHI Platform in coordination with Risk team Drive Re-KYC completion Responsible for monitoring and effective control of Currency Chest including maintenance of Cash Balance Limit (CBL) within approved limits, Timely Diversion of Funds and Remittances of Funds and ensure that the remittances made to RBI are as per regulatory norms. Responsible for handling statutory notices received by branches and ensure closure of notices, manage repository of FIR lodged by/against the Bank and track notices received at various departments of the bank. Responsible to handle voucher re-scrutiny (Centralised Re-scrutiny Unit) and exception transactions in customer/office accounts including office account triggers. Also work on processes whereby controls on the branch operations could be digitally monitored and that there is a clear visibility within the quickest possible time of deviations permitted at the branches.
About the Role:
The role entails conducting System and Process Visits with surprise element for selected branches especially repeat RBV, Strategic / Large Size Branches and Branches rated C and below, reviewing Branch visit reports by COM's / LOC reports by Cluster Heads / audit reports and analysing/ understanding the gaps whether in processes or domain knowledge or staff lapses and take corrective actions to reduce operational risk and sharing feedback with the branch controllers/ other stakeholders.
Key Responsibilities:
- Perform Trend Analysis of various triggers and activities like Cosmos, EDD , Profile update, STR cases and do a qualitative monitoring and risk assessment and guiding branches for taking corrective action for risk mitigation
- Manage review of Monthly Compliance Certificate by Branches and taking corrective actions on Non Complied items through COM's
- Conduct investigations and preparation of reports - Whistleblower / Nodal Team / staff fraud and other serious irregularities and conduct RCA for escalated complaints.
- Review of all the Investigations carried out by COM and actionable thereof and also guiding branches on customer service and complaint handling issues.
- Monitor customer complaints and ensure resolution thereof within specified timelines and also take up with concerned product/process teams at CO with RCA for suitable changes to avoid recurrence.
- Hold structured meeting with cluster heads and circle head on branch /Cluster and Circle performance on various operational parameters - review and discussions on actionable
- Supervise the pending status of the Statutory Portal for all statutory notices uploaded by branches
- Identify processes for cost effectiveness and suggest automation of processes or even streamlining manual tasks.
- Review and approve various activities like GL unfreezing , EPH enhancements, initial funding reversals, approval for removing freeze in account to CLH, value dated FD opening, request for DD revalidation / cancellations, generation of signature numbers, debit to SA others for other Bank charges, closure of non-activated insta kits, withdrawal of duplicate keys, short and excess cash reversals etc.
- Attend to various notices / instructions / Other Statutory Matters received from law enforcing authorities and IT/ED at Circle Level and liaison with external agency like SFIO, Local police, CBI, ED, EOW, Cybercrime, SEBI, RBI
- Act as bridge between branches and various CO verticals like Legal, FCM, Compliance, Review Outsourcing activities.
- Monitor Circle compliance in various non-daily quarterly / fortnightly / half yearly activities - e.g. vendor bill payments / HRVIEW monitoring / Locker Break Open activities and its adherence to Bank`s extant guidelines /Circle Vendor Management Committee/vendor outsourcing review / new branch opening formalities / various reports to be collated and submitted for the Circle to CO at periodic intervals etc.
- Monitor Circle CRL and liaison with the Issue Dept of local RBI. - helping branches to identify local disposal avenues, guiding branches on monitoring of cash intensive accounts as also managing and supervising bi monthly / half yearly CC cash verification
- Monitor COM daily rhythm, handling of various operational queries of branches and reviewing cluster branches performance and training of resources
Qualifications:
Optimal qualification for success on the job is:
- Graduation from a recognized institute.
- MBA from Tier 1 College
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Proficiency in the computer systems
- Excellent problem solving and communication skills
#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply
