Job Description
| Job Title | RB - Affluent Business:NRI Product Maintenance and Learning Initiatives | Grade | ||
| Department | RB-Affluent Business - NRI | No. of Positions | 1 | |
| Location | CO - Mumbai | Reporting Authority Job Name | Vice President | |
| Job Description | This role is responsible for developing product proposition for NRI savings account, competition benchmarking, revenue assurance through immaculate charging mechanism, website management. Preparation of training material pertaining to all NRI products & processes & ensuring training to branch, sales & various touch points. 1. Development of new NRI savings account product proposition which will enable to increase market share 2. Coordination with all stakeholders to ensure launch of product within the timelines to ensure business projections are met 3. Competition bench marking to map best feature mapping & communicate unique features to increase customer on-boarding 4. Website development & management for NRI product to ensure one stop shop for all NRI product details 5. Development of charging structure for NRI products to ensure no revenue leakages 6. Ensuring customer communication for charging & related activities 7. Revenue assurance through immaculate charging 8. Development of training content pertaining to NRI product & process to empower touch points to answer customer queries & this improve customer satisfaction 9. Providing training to branch, sales & all touch points on all NRI products & processes | |||
| Key Relationships (Internal or External Stakeholders) | Internal Stakeholders: Operation, IT, OH&C, Various Product Teams, Marketing, Compliance, Risk, Branch, RM,Process Quality, Phone Banking Unit, BSG External Stakeholders : Vendors, Partners | |||
| Major Competencies Required | NRI regulations, NRI process, Project Management, Analytical skills, Inter personal skills, Logical reasoning skills, stakeholder management, risk assessment | |||
| Academic Qualifications / Nature of Relevant Work Experience Required | Graduate/Post Graduate with atleast 10 years of work experience in Banking Industry. Experience in NRI Product, training & revenue assurance will be preferred. |
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