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| INTERNAL USAGE: | |||||
| No. of Vacancies: | 15 | Reports to: | UNIT HEAD | ||
| Is a Team leader | N | Team Size: | 30 | ||
| Grade: | AM/DM | ||||
| Business: | NRI | Department: | NRI | Sub-Department: | |
| Location: | HYDERABAD | ||||
| About | |||||
| it is a non face to channel of the bank where we onboard the new acquisition customer who wants to open the NRI Account with the bank. | |||||
| AbouttheRole | |||||
| The endeavour of Digital Circle is to create best in class customer acquisition through effective use of innovative technology. As a part of Outbound contact centre (OCC), the NRI Acquisition Relationship Manager (NARM) is an integral member of the Remote Banking Team responsible for converting leads, acquisition of the NRE and NRO account and act as the single point of contact for the end to end experience to potential NR clients, and to do service calling for a limited period post account opening The NARM will be a centrally located, client facing role through effective use of technology comprising of Voice, Video and Email. | |||||
| Key Responsibilities | |||||
Manage the NRI Acquisition business through web, Marketing & branch leads Liaison with the Branch team and work on the NR leads provided by the branch. Achievement of NRI targets though Website leads, Marketing leads, branch leads and leads generated through reference Build the NR MDAB book thorough NTB accounts Increase NR penetration through assigned geography. On boarding of NR customers and provide best in class service & support to NTB NRE/NRO customers. Co-ordinate with the overseas branches - Overseas Channel Build the New to Bank book through the overseas branch franchise. Fair degree of NRI process will be preferred Maintain goodrelationshipswith clients so that the business can maximize the value of thoserelationships. Resolve any customer complaints in a prompt and professional manner. Good sales and negotiationskills Prior experience in NRE process will be an added advantage | |||||
| Qualifications | |||||
Job ID: 143697143
