Join our Team
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do
- Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
- Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
- Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.
- Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
- Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
- To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
- Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring:
- 7–12 years hands-on experience in RAN network operations, multivendor configuration, maintenance and optimization (2G / 3G / 4G / 5G), including fault management, performance monitoring, change-management, and team coordination.
- Strong and deep knowledge of RAN technologies (2G/3G/4G/5G/BSCs/RNCs), and End-to-End connectivity, radio protocols, signaling, handovers, call flows.
- Multivendor experience: comfort in working with equipment from different vendors (e.g. Ericsson, Huawei, Nokia, maybe even other vendors), knowing their OSS/EMS tools, configs and vendor-specific quirks.
- Full configuration/change-management: major tasks like site commissioning, re-homing, swap/upgrade, software version changes, new interfaces, site expansions etc.
- Fault management end-to-end: alarm monitoring, incident detection, root-cause analysis, escalation, coordination with field teams/vendors.
- Performance optimization: advanced KPI analysis, RF tuning / neighbor-list tuning / load balancing / capacity management / throughput, mobility improvements, and ensuring overall network quality.
- Documentation & customer-facing responsibilities: preparing technical reports, customer-ready output (status reports, governance meetings), handling customer complaints/issues, communicating with stakeholders.
- Leadership, coordination, and process adherence: mentoring juniors, working shifts or on-call, coordinating field & vendor teams & multiple stakeholders, managing change requests properly.
