R2R Delivery Manager

Your role and responsibilities

In this role, you will be accountable for end-to-end performance of outsourced finance processes (R2R) delivered by a third-party service provider. The role ensures service stability, SLA adherence, continuous improvement, and value delivery, while acting as the single accountable owner of the process from a business perspective.

This is not an operational role and not a shadow processing team. The role exists to control, challenge, and improve the service provider. It is a key link between the BPO (process execution) and the ABB Robotics Global Process Owner (process design). In the initial separation phase, the main focus of the role will be taking part in the BPO set-up and transition, as well as the SAP ERP design and implementation.

• Own endtoend service performance, including SLA/KPI management, monitoring trends, ensuring process integrity across systems/data/controls, and meeting all contractual commitments.
• Lead performance governance, including monthly/quarterly reviews, escalation of issues, and driving timely resolution in partnership with the provider.
• Act as the primary interface between Business, IT, the Provider, and GPO-ensuring alignment, process expertise, and seamless handoffs.
• Drive continuous improvement and transformation activities, including SAP implementation support, process optimizations, and managing transitions or scope changes.
• Oversee issue management and risk control, ensuring controls are embedded, owning major incidents/data issues, leading rootcause analysis, and coordinating with Audit, Controls, and Compliance.
• Engage and manage stakeholders effectively, acting as a trusted partner to Finance and Business teams with transparent, factbased communication.

• 7-10+ years of experience in Finance Operations with deep handson exposure to P2P, O2C, or R2R processes in a complex, multientity environment.
• Proven experience working in GBS, BPO, or shared services operating models.
• Strong working knowledge of SAP and related finance applications.
• Demonstrated experience in service transitions, migrations, carveouts, golives, and stabilization phases.
• Solid understanding of SLA/KPI design, performance monitoring, productivity, quality, timeliness, and control frameworks.
• Proven ability to challenge service providers, lead structured service reviews, drive corrective actions, and prevent recurring issues.
• Experience with Lean / Continuous Improvement, process standardization, simplification, and identifying automation opportunities with providers.
• Ability to influence and deliver results through crossfunctional teams without direct line authority.
• Strong analytical, problemsolving, and riskcontrol orientation.
• Structured, clear, and factbased communication skills, with comfort engaging senior stakeholders.