R&C Control & Oversight Lead

Are you a controls-driven professional who thrives at the intersection of governance, risk, and real-world business delivery Do you believe that great controls aren't just audit-ready - they're embedded, effective, and built to last If you're someone who proactively hunts for gaps rather than waiting to be told where they are, this role was made for you. Join our Operations Risk & Compliance team in Bangalore and help shape the future of operational resilience at a global scale.

As a Control and Oversight Lead, you will report to the Head of R&C Control & Oversight and operate at the heart of governance, controls, and delivery. This is a first-line role that demands a sharp control mindset paired with genuine business pragmatism. You won't just be checking boxes - you'll be proactively identifying control weaknesses, designing and executing risk-based testing, structuring complex problem statements, and driving tangible, sustainable improvements across operational processes. You'll be a trusted control partner to the business, making governance work in practice - not just on paper.

Key Responsibilities

• Proactively assess control effectiveness and execution discipline across operational processes through risk-based monitoring, quality testing, thematic reviews, and ongoing engagement with business stakeholders

• Design and execute meaningful, risk-based samples, applying sound judgement on sample size, coverage, and representativeness to draw credible conclusions on control performance and execution quality

• Identify control gaps and emerging risk themes early, translating testing insights into structured, pragmatic remediation plans that address root causes - not just symptoms

• Own end-to-end remediation and control enhancement initiatives, ensuring clear accountability, milestone tracking, cross-functional coordination, and sustainable closure

• Act as first-line coordination lead for internal and external audits, ensuring precise, timely, and high-quality responses - while proactively surfacing control weaknesses well before audit activity does

• Ensure strong linkage between controls, processes, data, and execution realities, challenging misalignment and driving governance maturity across the process landscape

• Deliver concise, senior-ready reporting and insights, including clear conclusions drawn from testing and sampling outcomes, enabling leadership to understand risk exposure, remediation progress, and areas requiring attention or escalation

The Operations Risk & Compliance (R&C) team is a global first-line function focused on enabling resilient operations through strong governance, control discipline, and risk awareness. We are the engine for operational resilience and continuous improvement - proactively identifying execution gaps, strengthening control effectiveness, and ensuring governance standards are embedded in day-to-day operations.

We work in close partnership with Operations, Risk Management, Compliance, Finance, and Technology - representing the business on emerging risks while ensuring practical, sustainable execution across the operational landscape. Our team is collaborative, intellectually curious, and deeply committed to making governance a business enabler rather than a bureaucratic hurdle.

You are a proactive, analytical, and structured professional who brings both technical rigour and business savvy to everything you do. You don't wait for audits to tell you what's broken - you find it first. You communicate with confidence and clarity at all levels, challenge constructively, and follow through until problems are genuinely resolved. You thrive in complex, fast-moving environments and take pride in driving governance that actually works.

We are looking for candidates who meet these requirements:

• 6-10 years of experience in internal audit, in-house assurance, first-line risk & control, or similar governance roles within complex operational environments

• Hands-on expertise in quality testing or assurance activities, with a strong practical understanding of risk-based sampling, sample size determination, and coverage assessment

• Proven ability to design and execute control assessments, identify weaknesses, and translate findings into structured, actionable, and sustainable remediation plans

• Track record of owning governance or remediation initiatives end-to-end - from issue identification through to disciplined execution and verified closure

• Educational background in Risk, Finance, Accounting, or a related discipline

These are additional nice to haves:

• Experience working within a global, matrixed organisation with exposure to cross-functional stakeholder management across Operations, Finance, and Technology

• Familiarity with operational risk frameworks, control self-assessment (CSA) methodologies, or enterprise risk management (ERM) practices

• Exposure to regulatory or compliance environments and the ability to translate regulatory expectations into practical control requirements

• Strong data literacy - comfortable working with data to support testing conclusions, identify trends, and build compelling risk narratives

• Experience preparing and presenting governance reporting to senior leadership or board-level audiences

• A collaborative, curious mindset with a genuine passion for continuous improvement and building a strong risk culture